FAQ's 

 

1) How do I receive my tickets?

If you've chosen an e-ticket, your booking is stored electronically. All you need is your reference number, which we'll send you immediately by email once you have completed your booking.

 

2) What is an e-ticket?

E-ticketing (electronic tickets) is a 'ticket-less' way to book flights. Once you've made your booking, it's stored electronically in the airline reservation system. To avoid paper ticket charges, we advise that you choose an e-ticket where one is available. When you check in at the airport, just show the airline your identification (the credit card used at booking or your passport) and give them your booking reference number and they'll issue you with a boarding card. You must have the form of identification that you selected during the booking process when you check in. If you book a multi-stop journey where one leg of the flight is on an airline that doesn’t yet process e-tickets, you’ll be issued with paper tickets for the entire trip. If you lose your original e-ticket confirmation email, please call our London Sales Centre on 0207 420 7333 as soon as possible and they will re-issue your confirmation.

 

3) How do I know if my flight is changeable or refundable?

So that we can offer you the best deals on your flights, many of the tickets we sell have restrictions. In other words, the cheaper the fare, the more restrictive the flight. Once you have selected your flight, you can see the specific restrictions attached by clicking on the Conditions button. The fare rules for your chosen flight will appear. In the fare rules you will also see if the airline charges to make changes. If changes are allowed, the extent to which you can change and how much extra will be payable, is dependent upon fare availability on the new dates/flights. If you have already booked your flights and need to check the change rules and cancellation details, please have your booking reference ready and contact our Sales Centre on 0207 420 7333 (Monday to Friday 09:00 - 18:00 and Saturday 10:00 - 14:00), who will be able to advise you and make any possible changes. If you're outside the UK please call us on +44 207 420 7333 or you can contact us by post at Masterfare, 224 Vauxhall Bridge Road, London, SW1V 1AU, UK.

Please note: Administrative charges - If you need to modify or cancel your travel arrangements (including changes to traveller details), Masterfare reserves the right to charge GBP50.00 per ticket to cover the incurred administrative costs.

 

4) Can I book with Masterfare if I'm not a UK resident?

Yes, E-ticket bookings may be made by anyone as long as they are the passenger and have a valid credit/debit card as their form of payment as we can only deliver paper tickets to UK addresses. At Masterfare we accept the following payment methods: Visa, MasterCard, American Express, Switch/Maestro and Delta. We are able to accept payment cards issued in the UK, and American Express and Visa cards issued worldwide. Unfortunately, we do not accept Solo or Visa Electron debit cards. Due to aviation restrictions, however, we cannot post tickets or validate e-tickets outside the UK so if you are booking from outside the UK, you must provide a UK address or have the use of a friend’s/colleague’s/relative’s UK address. Please be aware that all our flight prices are quoted in GBP (Great British Pounds - £ - Sterling). To check GBP against another currency please click here for a free web based currency converter. If you are using a payment card issued outside the UK, you will be charged in GBP and your card provider will then convert this amount to your local currency, which will be displayed on your payment card statement.

 

5) Are there any additional charges on Masterfare?

In some instances, there are additional charges on certain flights and delivery. We will always let you know before you book what additional charges you need to pay (if any at all). The charges are as follows:

Transaction charges: Some flights may be subject to an additional transaction charge. The transaction charge is shown in the flight details section for each flight. The total flight price will include this amount.

Ticket & delivery charges: Depending on your flight and how soon you want to travel, you'll be given one, several or all of the following ticket delivery options on the delivery details page: by post, by express delivery or an e-ticket. We always recommend that you choose an e-ticket as the delivery method for your tickets (where available) - it's free, quick and easy. If an e-ticket is available and you choose to take a paper ticket (by post or express delivery) instead of an e-ticket, you may have to pay an additional delivery charge. Masterfare currently charges £20.00 per paper ticket, but there may be an additional charge depending on the airline you fly with. If you receive your ticket by Post, you may also have to pay an additional postage and packaging charge of £3.00 per booking.

Refunds, changes and cancellations: There's a £50.00 admin fee per ticket, for all changes, cancellations and refunds made to your flight booking(s).

Credit card fee: There's a credit card fee on the total cost of your booking, however there is no charge for debit card payments. Unfortunately, your credit card company can't refund this fee if you cancel or amend your booking.

Administration fee: A £12.00 administration fee will be charged for charter tickets collected at the airport, if booked within 2 weeks of departure.

 

6) What is my baggage allowance?

If you have a paper ticket for your flight, the baggage allowance will be displayed on the bottom right corner of your ticket. If you have an e-ticket, please check with your airline. Should you require further information, please contact the specific airlines. 

 

7) Can I book for someone else?

Masterfare does not accept 3rd party payment. Cardholders must be one of the passengers.

 

8) How do I book my flight?

Booking your flight with Masterfare is easy. Here we’ve broken it into easy to follow steps.

Flight search: First, search for your flight from either the home page or from the flights page. Enter your flight requirements in the fields; remembering to indicate whether your flight is one way or return then click on the ‘Search’ button. Masterfare will then search 100s of airlines for the best match to your request.

Flight results: The next page will show you a list of flights currently available. Here you are able to choose a flight that suits you in terms of price, flight times and or airline. If your chosen airport is not available for this trip, our search engine will automatically search for the next best airport. For example, if you search for Heathrow, London to JFK, New York and there are no available flights, then we'll find the next best airport: Gatwick, London to JFK, New York or Heathrow, London to EWR, New York. Our search engine will also look for flights at different times of the same day for you if there are none available within your chosen timeframe. For example, if you stipulate that you are searching for a flight in the "Morning" and we're unable to find any available, we'll automatically search for other flights "Before 9am" and bring back searches that match your request as closely as possible.

Flight details: Once you have selected a flight on the results page you will see the full flight details on the ‘Flight detail’s' page. Here you will see terminal information, departure and arrival time, e-ticket availability etc. To continue with your booking, click on ‘book fare’ button to go to go to the passenger details page. Here you will need to enter the details of all travellers into the secure online form. The email address you supply will be the address that you receive your booking confirmation email to. Once you have filled out your details, click on ‘Continue’ to go to the ‘Payment’ page. .

Payment: If you have selected a flight, you will need to choose a ticket type, but please bear in mind that if you choose a paper ticket you may be charged a fee by the airline. There is no charge associated with e-tickets. On this page you also enter your credit card/debit card payment details. You also need to read and accept the booking terms and conditions in order to continue with your booking.

Booking confirmation: This is your booking confirmation. On this page you will be given a summary of all the products you have purchased and associated with each product is a reference number. Should you need to contact us regarding your booking, you will need to quote these reference numbers. We advise that you print and keep this page. You will receive a confirmation email to the email address you supplied in the traveller details page. This email will contain full details of your booking and reference numbers for each product. Please keep this email and quote the reference numbers should you need to contact us regarding your booking. Should you not receive your email confirmation within an hour of making your booking, please contact our Sales Centre on +44 (0) 207 420 7333, Monday to Friday 09:00 - 18:00 and Saturday 10:00 - 14:00.

 

9) How do I know my booking is confirmed?

Online bookings: Once you've completed your flight booking online you'll go to a confirmation screen. This shows your complete itinerary depending on the product(s) you have booked - including flight times. We recommend that you print the itinerary and keep it for your records. A confirmation email with details of your booking will be sent to the email address you provided on the Passenger details page. The email will contain your booking reference(s) and itinerary. This is your receipt of payment and your contract with Masterfare. Please print your confirmation email, as you will be required to present your booking reference numbers at the airport.

 

10) How do I reconfirm my flights?

Many airlines insist that passengers reconfirm flights 72 hours prior to the day of departure. Masterfare also recommends that our customers reconfirm inbound flights as failure to do so could result in cancellation by the airline. Please This email address is being protected from spambots. You need JavaScript enabled to view it. and send us your flight details, or by contact our Sales Centre on +44 (0) 207 420 7333 Monday to Friday 09:00 - 18:30 and Saturday 10:00 - 14:00 and we can contact the airline on your behalf.

 

 

11) What if my flight is cancelled?

Any Passenger whose flight is cancelled, shall have the choice of either: Re-routing, under comparable transport conditions, to the final destination of the ticket presented at check-in at the earliest opportunity or at a later date at the passenger’s convenience, subject to availability of seats; or A refund payable to the person who purchased the ticket. This refund applies to only that part or parts of the journey not flown, unless you can prove that the flown part(s) of the journey no longer serves any purpose in relation to your travel plans. Where relevant, the airline must also provide a return flight to the first point of departure at the earliest opportunity. Compensation for cancellation is payable in accordance with 2-4 below. Passengers are entitled to care in accordance with 5 below.

 

12) Under what circumstances am I entitled to compensation for cancellation of my flight?

Under the EC Regulation, any passenger who holds a confirmed reservation with a valid ticket for a qualifying flight which is cancelled, is entitled to claim compensation except in the following cases: Where the cancellation is caused by extraordinary circumstances outside the relevant airline’s control; or if the passenger has been given at least 14 days advance notice of the cancellation; or if the passenger has not been given 14 days advance notice but has been offered another flight which: (if you are informed of the cancellation between 13 and 7 days before the scheduled time of departure) allows you to depart no more than 2 hours before the scheduled time of departure and to reach your final destination less than 4 hours after the scheduled time of arrival; or (if you are informed of the cancellation less than 7 days before the scheduled time of departure) allows you to depart no more than 1 hour before the scheduled time of departure and to reach your final destination less than 2 hours after the scheduled time of arrival.

 

13) How and where do I make a compensation claim for my cancelled flight?

To make a claim for compensation please contact Customer Relations department for the airline you were due to fly with. Claimants are normally required to supply their name and contact details, the names of other passengers being claimed for and their contact details, booking reference and details of the cancelled flight. Most airlines require that the person making the claim must be one of the passengers. Please note: most airlines will be unable to process your claim for compensation at the airport.

If my flight is cancelled, will the airline look after me at the airport? Where a flight has been cancelled, passengers are entitled to refreshments and meals as is reasonable in relation to their waiting time, as well as two telephone calls, telex, fax messages or emails free of charge. In the event of re-routing when the reasonably expected time of departure of the new flight is at least 24 hours after the scheduled departure time of the cancelled flight, the airline must also provide hotel accommodation and transport between the airport and the place of accommodation.

DELAYS:

The below two rights apply providing that passengers present themselves for check in as stipulated and at the time indicated in advance and in writing by the airline, any tour operator or Masterfare, or, if no time is indicated, no later than 45 minutes before the published departure.

 

14) What if my flight is delayed for five hours or more?

If your flight is delayed for five hours or more, the purchaser of your ticket is entitled to a refund for the part or parts of the journey not flown, unless you can prove that the flown part(s) of your journey no longer serves any purpose in relation to your travel plans. Where relevant, the airline must also provide a return flight to the first point of departure at the earlier opportunity.

If my flight is delayed, will the airline look after me at the airport? Where a flight is delayed, passengers are entitled to refreshments and meals as is reasonable in relation to their waiting time, as well as two telephone calls, telex, fax messages or emails free of charge. These provisions apply according to the duration of the expected delay and the distance of the flight as follows: Delay of two hours or more for flights of 1500 km or less; Delay of three hours or more for all flights within the EU of more than 1500 km and all other flights between 1500km and 3500 km; Delay of four hours or more for all other flights. In the event of delay when the reasonably expected time of departure of the flight is at least 24 hours after the time previously announced, the airline must also provide hotel accommodation and transport between the airport and the place of accommodation.

 

DENIED BOARDING:

15 ) What rights do I have if I am denied boarding against my will?

When an airline reasonably expects to turn passengers away, it must first call for volunteers to surrender their reservations in exchange for benefits. Only if insufficient volunteers come forward are they allowed to deny passengers boarding against their will. If boarding is denied, the airline must pay compensation as follows: €250 for flights of 1500 km or less; €400 for flights within the EU of more than 1500 km and for all other flights between 1500km and 3500 km; and €600 for all other flights. Such passengers would also be entitled to the choice of reimbursement of their ticket or an alternative flight (as set out in 1 above for Cancellations); and meals, refreshments and hotel accommodation (as set out in 5 above for Cancellations). As with delays, the above rights only apply if passengers present themselves for check in as stipulated and at the time indicated in advance and in writing by the airline, the tour operator or Masterfare, or, if no time is indicated, no later than 45 minutes before the published departure. Where you are denied boarding in the USA, US Denied Boarding legislation applies instead of the EC Regulation. Please note: Masterfare acts as sales agent for airlines and so cannot be responsible for compensation claims or any failure of an airline to comply with these Regulations. However, our customer services team would be happy to answer any questions you may have. In the event that your complaint is still not answered to your satisfaction, you may contact the Air Transport Users Council, CAA HOUSE, 45-59 Kingsway, London WC2B 6TE, United Kingdom.

 

16) What do the different air classes mean?

Almost all airlines offer three cabin classes; economy, business and first class and the chosen class of cabin are reflected in the price of the ticket. During recent times, some airlines have introduced a 4th class of cabin that sits somewhere between economy and business class. Virgin introduced Premium Economy with British Airways following with World Traveller Plus. Economy -restricted are normally the cheapest fare options and are normally non-refundable and non-changeable. However, please check the fare rules associated with the flight you have selected. Once you have selected your flight, you can see the specific restrictions attached by clicking on the 'View fare rules' link on the top right hand side of the ‘Itinerary’ page. Economy unrestricted This is still the lowest class of ticket, but means that you can change your flight details or have your ticket refunded if necessary. Premium Economy or World Traveller Plus This class offers a more affordable upgrade from Economy, offering bigger and wider seats than in Economy, with a headrest, a leg rest and a seat pitch of 38 inches. Fare rules may vary with this class of ticket, please check at time of booking. Business class This ticket is changeable and refundable unless there are specific restrictions, and entitles you to a premium service on your flight. Seating is more spacious and comfortable than Economy. Business class may not be available on all flights. First class This ticket is fully changeable and refundable, and usually the most expensive fare. As it suggests, this is the best service available on flights with the most comfortable seating and benefits. Seating is nearest to the front of the plane, or on another level.

 

17) Can I book a flight for an unaccompanied minor?

Masterfare can't book a ticket for an unaccompanied minor online. All minors must travel with an adult of 18 years or over. A minor is a person under the age of 18 years.

 

18) What should I do if I make a mistake on my booking?

As soon as you realise you’ve made a mistake, please contact us by email or by calling our Sales centre on +44 (0) 207 420 7333 Monday to Friday 09:00 - 18:00 and Saturday 10:00 - 14:00. It’s important that you let us know as soon as possible so that we can advise you of the fare rules and the possible costs to change/cancel the booking.

 

19) Can I book a one-way inbound flight with Masterfare?

Yes, as long as you have a UK address and can pay with a UK registered credit card or debit card. Simply tick the one way radio button at the top of the flight search or home page and fill in your journey requirements.

 

20) How do I book a ticket for an infant?

Easily – use the dropdowns to select the number of passengers on the trip, including infants, and when you get to the Traveller information page you simply enter the name and date of birth of the infant travelling. You can also request infant food. The infant’s details will then be added to your (or the lead traveller’s) ticket. Airlines generally class an infant as being under the age of two for the duration of the trip ie, on departure and return. To book a seperate seat for your baby you must make the booking as though your baby is over two years old, then call or email us to make the change to your child's date of birth (this is also acceptable if your ticket is non changeable and non refundable. To book a skycot or a bassinett for your baby please email us by clicking on the Email us tab above or call us on 0207 420 7333 after making your booking and we'll contact the airline for you.

 

21) What should I do if I do not receive my flight tickets?

Once your tickets have been issued, reviewed and are ready for delivery, we'll advise you by e-mail. If your chosen method of delivery is by First Class mail and you have not received your tickets 3 working days after booking, then you should contact us by email by calling our Sales Ccentre on +44 (0) 207 420 7333 Monday to Friday 09:00 - 18:00 and Saturday 10:00 - 14:00, who will advise on the appropriate course of action.

 

22) What is "Premium Economy" & "World Traveller Plus"?

Almost all airlines offer three cabin classes; economy, business and first class and the chosen class of cabin are reflected in the price of the ticket. Recently, some airlines have introduced a 4th class of cabin that sits somewhere between economy and business class - Virgin introduced Premium Economy with British Airways following with World Traveller Plus. Premium Economy and World Traveller Plus offer a more affordable upgrade from. economy, with a headrest, a leg rest and a seat pitch of 38 inches. They also offer personal in-seat entertainment system that provides a wider choice of on screen entertainment with 18 channels of the latest blockbuster movies and TV entertainment. When searching for a flight with Masterfare, we'll let you know you when Premium Economy or World Traveller Plus seats are available for your journey. All you have to do is click on the Select button next to the logo, and you could be treating yourself to an affordable upgrade.

 

23) What should I do if I lose my confirmation email?

If you lose your original confirmation email, Please contact us by clicking on the email us tab above or by contacting our call centre on +44 (0) 207 420 7333 Monday to Friday 09:00 - 18:00 and Saturday 10:00 - 14:00 as soon as possible and they will re-issue your confirmation.

 

Payments:

24) How can I pay for my Masterfare Flight/holiday?

At Masterfare we accept the following payment methods: Visa, MasterCard, American Express, Switch/Maestro and Delta. We are able to accept payment cards issued in the UK and American Express and Visa cards issued worldwide. Payments for all products must be made in full unless otherwise stated. Please be advised that we can only deliver paper tickets to UK addresses. However, e-ticket bookings may be made by anyone as long as they have a valid credit/debit card as their form of payment and can provide a UK address of a friend, colleague or relative at the time of booking. Unfortunately, we do not accept Solo or Visa Electron debit cards. A fee of 2% will be charged if you pay with a credit card. There's no charge for using a debit card. Verified by Visa is a product offered by Visa in conjunction with the bank that has issued your card. You may have been asked by your bank to enrol in Verified by Visa. If you’re registered to take part in this security scheme, a pop-up will appear during the payment process and you will be asked to enter your password. If you are not familiar with this product and its benefits, and you would like to speak to someone about Verified by Visa, you must contact the bank that has issued your card and not Masterfare, as we, unfortunately will be unable to help. Please be aware that all our prices are quoted in GBP (Great British Pounds - £ - Sterling). To check GBP against another currency please click the below link to a free web based currency converter. www.xe.com

 

 

 25) Where are the Fare Rules?

So that we can offer you the best deals on your flights, many of the tickets we sell have restrictions. In other words, the cheaper the fare, the more restrictive the flight. Once you have selected your flight, you can see the specific restrictions attached by clicking on the Terms and Conditions link on the bottom of the Delivery & Payment page just below the shopping basket total. The fare rules for your chosen flight will appear before Masterfare's general Terms & Conditions. In the fare rules you will also see if the airline charges to make changes. If changes are allowed, the extent to which you can change and how much extra will be payable, is dependent upon fare availability on the new dates/flights. If you have already booked your flights and need to check the change rules and cancellation details, please have your booking reference ready and contact our Call Centre on 0207 420 7333 Monday to Friday 09:00 - 18:00 and Saturday 10:00 - 14:00, who will be able to advise you and make any possible changes. If you're outside the UK please call us on +44 (0) 207 420 7333 or you can contact us by post at Masterfare, 224 Vauxhall Bridge Road, LondonSW1V 4AU, UK. Please note: Administrative charges - If you need to modify or cancel your travel arrangements (including changes to traveller details), Masterfare reserves the right to charge GBP50.00 per ticket to cover the incurred administrative costs.

 

26) Are all departure airport taxes included in the cost of my ticket?

All prepaid taxes are included in your ticket. Although some airports charge a local departure tax that can only be paid at the airport before you leave. There will usually be a booth near to the check in desks where you can pay in local currency. To find out if you'll need to pay a local departure tax on your way home, please check the relevant airport website before you travel.

 

Cancellation

27) How do I cancel my tickets or get a refund?

If you have to cancel a booking, let us know as soon as possible. Sometimes it's possible to get a refund on unused tickets - but unfortunately we can't guarantee this, especially in the case of Masterfare offers. To find out whether your tickets can be refunded, please contact us with your booking reference and we'll let you know where you stand. When cancelling, we will ask you to confirm your request by e-mail. Please note: If you need to modify or cancel your travel arrangements once you have booked, Masterfare reserves the right to charge an £50.00 administration fee per ticket, in addition to any applicable charges applied by the airline. Email us or Phone us on 0207 420 7333 Monday to Friday 09:00 - 18:00 and Saturday 10:00 - 14:00. Outside the UK: +44 (0) 207 420 7333. If you are holding paper tickets, and are eligible for refund, you will need to return them to us at: Masterfare, 244 Vauxhall Bridge Road, London SW1V 4AU, UK. If you have e-tickets, then our Sales Centre can action any applicable refund upon receipt of your e-mail, written instructions or telephone call to cancel. We'll then process the refund for you and send you an email letting you know how much will be credited to your card. The card you used to purchase the tickets will then be credited automatically. Every refund is different and depends on the type of ticket and the airline you choose to fly with. We may have to refer your request to the airline for a refund authorisation. If this is the case, please note that it could take up three months to receive authorisation back from the airline in order to process a refund. Unfortunately, refunds cannot be paid until authorisation has been received back from the airline.

 

28) Can I change the delivery address for my tickets?

In many cases you can change your delivery address, however, this will depend on whether your tickets have been processed and dispatched. As soon as you have completed the booking process, we begin processing your tickets. If your tickets have already been dispatched, we are unable to change the delivery address. Please note that tickets can only be issued to a UK address.

 

Special Requirements

29) When can a new born baby travel?

Usually a baby must be at least 48 hours old before we can accept him/her on a flight, but this can change depending on the airline. It is advisable to seek medical advice before travelling with a newborn baby. Similarly, the baby's mother can usually be accepted for travel from 48 hours after the birth of her baby subject to having delivered without any complications or surgery, again depending on the airline. However, this is also subject to approval for travel from her treating doctor. Your baby will require their own passport for any travel not wholly within the UK. All children, from new-born babies to the age of 15, must now have their own individual passport. Once they reach their 16th birthday they then become eligible for a standard 10 year passport. For further information regarding passports, please check the UK Passports website www.ukpa.gov.uk.

 

30) What are the rules regarding travel by infants?

One infant, less than 2 years old on the date of the return journey, may sit on a parent's lap on a charter flight. An administration fee will be charged.

 

31) What are the rules regarding travel by pregnant women?

Most airlines accept expectant mothers for travel provided they’re in a fit condition and not over the 34th week of pregnancy on the return sector of the flight. Many airlines, however, will require a doctor's certificate.

 

32) What if I have a medical condition?

You should ensure that you take any medication required during the flight into the aircraft cabin with you. Airline cabin crew are unable to refrigerate medication for you, and if your drugs need to be kept cool, you are advised to carry them in a cool bag or vacuum flask. If in doubt it is advisable to consult your pharmacist. Parents/guardians/travel companions are expected to administer treatment if required. If passengers have any doubts about their fitness to travel, they should contact their GP. In cases where fitness to travel is in doubt due to illness, hospitalisation, injury or surgery, an IATA medical form should be completed by you and your doctor. This form should also be completed in cases where special services such as oxygen, stretcher or other medical equipment are required. If your hearing or sight is impaired a meet and greet service can be provided for passengers. Transport can also be provided to and from the airport terminal building if necessary. Please advise us at the time of booking and we'll be happy to assist you. At most airports in the UK, staff are available who are able to sign and/or finger spell. The World Health Organisation prohibits any airline from carrying a passenger suffering from an infectious disease whilst they are contagious. Infectivity periods vary from illness to illness and you should consult your GP for advice. Flying is restricted for 24 after being fitted with a plaster cast if your flight is of 2 hours or less. If the flight is longer, flying is normally restricted for 48 hours. Please consult with your GP or the hospital consultant. In normal circumstances the air in your middle ear and sinuses is able to enter and escape as it expands and contracts, without difficulty - causing the popping sensation you feel as the aircraft ascends or descends. If there is any blockage, such as may occur if you are suffering from sinusitis or an infection of the middle ear, (otitis media), severe pain or even perforation of the eardrum may result and you should not fly until it is resolved. There is no reason why someone with insulin dependent diabetes cannot fly as a passenger. For long haul flying, (particularly if crossing time zones), it may be sensible to discuss how you manage your insulin regime with your healthcare professional. Please consult your GP before you book if you are unsure whether you will be fit to travel or if you are worried about traveling with a particular ailment.

 

33) What if I have special diet requirements?

If you are on a special diet, please advise us at the time of booking so that we can check if this can be provided by the airline you wish to book your ticket with. Some requests for special dietary requirements can be organised when you book online, alternatively, please contact us.

 

34) Can I request assistance at the airport?

If you want the airport to provide a wheelchair or a motorised buggy to transport you from check-in to the boarding gate, please let us know at the time of booking your travel arrangements, or at least one day before you are due to travel. We will try our best to ensure that the airport provides this service for you.  

If I am using a code share flight, will my order for a Special Meal be guaranteed? Answer Special Meal requests apply to all flights on an itinerary and the meal request will be sent through to the code share partner. However, we cannot make guarantees for fulfilment of requests.

 

35) Can I take my own wheelchair?

Most airlines will allow you to take your own wheelchair or mobility aid on the flight, however, please let us know at the time of booking. We'll need to know the weight and measurements of the wheelchair to advise the airline well in advance of your journey. If you have a battery-powered wheelchair, you need to take certain safeguards before you travel. Please ask at the time of booking.

 

Checkin and luggage

36) What is my baggage allowance?

If you have a paper ticket for your flight, the baggage allowance will be displayed on the bottom right corner of your ticket. If you have an e-ticket, please check with your airline.

 

37) What happens to my baggage if I fly more than one airline to my destination?

If you are flying on more than one airline to get to your destination and are checking baggage, ask the originating airline if your baggage can be checked through to your final destination and will they transfer your baggage to the next/other airline. If the airline doesn't offer this service, you'll have to claim your baggage from the originating airline and re-check it with the next/other airline each time you change airlines. If you need to make changes en-route due to cancellations or delays, you will need to take your ticket to the originating airline for assistance.

 

38) What should not be carried on to an aircraft?

The following items should not be carried on to an aircraft. ·Explosive materials, munitions, fireworks or flares ·Gases (inflammable and toxic) such as camping gas and liquefied petroleum gas ·Inflammable liquid materials such as lighter fuel, paints and thinners ·Inflammable solid materials (such as matches) and other easily inflammable materials that tend towards self-inflammation, and materials that produce inflammable gases when placed in contact with water ·Oxidizing materials such as bleaching agent and peroxide ·Poisonous (toxic) materials and morbifiers ·Radioactive materials ·Irritants such as mercury, acids, alkali and battery acid ·Magnetic materials and various dangerous items as listed in the IATA Regulations on Dangerous Items.

 

Advance Passenger Information System

39) What is APIS (Advanced Passenger Information System)?

Advance Passenger Information was originally introduced by the US authorities as a means of speeding up immigration procedures. On a voluntary basis airlines could supply passport information for passengers when their flights departed for the USA, thus enabling routine checks to be made before their arrival. Since the tragic events of September 11 2001, there has been additional focus upon providing information about airline passengers for security reasons. Now the law requires all airlines to collect Advance Passenger Information for all passengers before travel to or from the USA and certain other countries. Many other countries are in the process of introducing requirements for Advance Passenger Information. The airlines will provide each country’s Customs and Immigration Authorities with the relevant information required by them, however some governments require airlines to provide them with direct access to airline passenger bookings (PNRs) which may contain other passenger data. The information currently required by the US authorities and other governments can be collected by 'swiping' most passports through a reader at check-in. Because some of the new information cannot be obtained from the passport, collecting this additional information has the potential to make the airport check-in process much longer with a consequent adverse impact on queues. Adding Advance Passenger Information through Masterfare will speed up check-in for flights. What happens to anyone refusing to provide Advance Passenger Information? All airlines are required to collect Advance Passenger Information for all online customers before travel to or from the USA and to a number of other countries. Failure to do so may result in the airline being fined for any missing or incorrect data. Online customers who refuse to supply Advance Passenger Information may not be allowed entry to these countries and therefore will not be accepted for travel by most airlines. Where can I enter my advanced passenger information? If you are travelling to a country that requires this information, Masterfare will ask you to complete this information when you have completed your booking and arrive on the confirmation page. You will require all travellers’ passport information and if travelling to the US, the destination address. If you don’t have this information to hand, don’t worry, Masterfare will send you an email confirmation containing a link where you can enter this data at any time before your departure.